SHIPPING & FULFILLMENT
All orders are shipped using USPS, including international orders. Please allow for any delays due to the pandemic.
Most items have a general processing time of 3-5 days. Items listed as pre-order have a processing time of around 10-14 days. These are only estimates, and items may take less or more time depending on materials on hand, volume of orders, or general circumstances. Processing time does not include estimated shipping time.
In the event an incorrect address is provided, please let me know as soon as possible before the order is shipped so I can correct it. I ship to the address provided, and once the item is sent all I can do is watch its progress. If the error is on my end (basically if I put the wrong address on the label), I will send a replacement at no charge.
In the event that a shop order is made at the same time a custom order is started, the shop order may be shipped separately from the custom order if details are not worked out within 48 hours of the order being placed. Custom orders and shop orders are often considered separate entities unless combined shipping is most feasible or specifically requested by the client.
I will not be able to accept returned packages for exchanges or alterations at this time. Please be aware of item measurements before ordering (typically in the item's description), and if you have any questions about sizing at all, reach out to me through the contact page.
If an item is damaged in transit/before the package was opened, a replacement will be sent at your request for cost of shipping.
Feel free to leave notes on your order if you have specific sizing requests or need clip-ons. Certain other simple requests can be accommodated, such as color options otherwise offered. If more than one simple request is made, I cannot guarantee that it will be fulfilled except through a Custom Order.
For any further questions not listed here, reach out to me through the Contact page.