Q: Do you take custom orders?
Yes, I do! Please see the custom orders page for more details.
Q: Do you make clip-on earrings?
Yes, but only for certain designs. Some designs are too heavy to function as clip-ons. Typically i will specify in the product description if clip-ons are okay, and you can request them in the notes of your order.
Q: I accidentally gave the wrong address, what should I do?
Contact me as soon as possible with the correct address. Once the package is shipped, there is no guarantee that I can correct the issue or receive the product back. If the package has already been shipped to the wrong address, I will be unable to issue a refund or exchange.
Q: My package was stolen/listed as "delivered" but I never received it, what should I do?
Contact me as soon as possible so I can check the shipping information.
Q: I need my order by (certain date), will it get here by then?
Shipping times are an estimate, and there is no guarantee when it will arrive. Please allow at least 3-7 days for your order to be processed and anywhere from a week to several weeks for shipping (if outside of the United States). For custom orders, you may request upgraded shipping and/or insurance to get it safer and sooner.
Q: The item I bought doesn't fit me, can I exchange it?
Certain items may be returned for me to adjust/remake at the correct size. Customer will be responsible for return shipping cost and labels. Feel free to contact me with any questions/requests related to sizing.
**DUE TO COVID-19 RESTRICTIONS I am temporarily unable to accept any items for adjustment/remake/exchange
Q: The item was damaged when I opened the package/I noticed a flaw in the item. Can I return it?
If an item is damaged within the package, I can issue a refund or send a replacement for the cost of shipping. This does not apply to items listed as "Defects".
*All extra fees/costs outside of ordering an item will have to be worked out on a personal level, typically by separate invoice. Please use the contact page and provide as many details as possible.
For any further questions not listed here, reach out to me through the Contact page.